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Terms

Terms of service

The agreement between you and noiva when you plan a wedding with us: what you can expect from us, and what we ask of you.

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About these terms

These terms apply when you use noiva: this website, the planning app at app.noiva.ai, and the wedding websites and guest portals it hosts. By creating an account or joining a wedding you agree to them. If you use noiva for a business, such as a wedding planning studio, you agree to them on behalf of that business.

Our privacy policy explains what we do with your information and is part of these terms.

Your account and sign-in links

  • noiva has no passwords: we email you a link to sign in, which works once and for 15 minutes. Anyone who can read your email can sign in as you, so keep your inbox secure.
  • Use an email address you control, and tell us at [email protected] if you think someone else got into your account.
  • You decide who joins your wedding or your planner account, and with which role. Invitations expire after 14 days. You are responsible for what the people you invite do there.

Plans and payment

Prices are in US dollars and shown on our pricing page. Payments are processed by Stripe.

For couples

  • Free: 1 wedding, up to 50 guests and 2 team members. Includes a wedding website with a small “Planned with noiva” line; a custom domain needs a paid plan.
  • Wedding Pass: $149 once, for one wedding. It covers everything until 60 days after your wedding date and follows that date if you change it. A second wedding needs its own pass.
  • Monthly: $15 a month, renewing automatically until you cancel, which you can do at any time from Billing in the app. When it ends, your wedding goes back to the Free plan: nothing is deleted, additions past the Free limits are refused, and the “Planned with noiva” line shows again.

For wedding planners

  • Workspace: $39 a month or $390 a year, renewing automatically until you cancel from Billing. It starts with a 14-day free trial for new customers (once per person) that needs a card; if you don’t cancel during the trial, the subscription starts when it ends.
  • Wedding activation: $79 once per wedding, or prepaid in packs as credits on your account. A wedding you haven’t activated is a draft with the Free plan’s limits.
  • A wedding a couple already paid for keeps its pass when it moves into your workspace.

Team members are free on every paid plan: you pay for weddings, never for people.

The noiva assistant and AI credits

  • The assistant runs on AI models from other companies (see our privacy policy). Its answers can be wrong: check anything important before you rely on it. Changes it makes are made as you, with your role, and appear in the wedding’s activity.
  • Each answer spends AI credits from the account that owns the wedding. The Wedding Pass (while it is valid) and Monthly include 500 AI credits a month; the Workspace plan includes 1,500 a month starting with its first payment (none during the free trial). Free includes no AI credits.
  • Plan credits reset every month and are spent first; any you don’t use in the month don’t carry over. Pack credits never expire.
  • On a paid plan, including a Workspace trial, you can buy AI credit packs: 500 for $5, 1,100 for $10, 3,000 for $25, or 6,500 for $50. AI credits are not money: they can’t be exchanged for cash or transferred to another account.
  • When the AI credit balance reaches zero, the assistant pauses until the next month’s credits arrive or you buy a pack.

After the wedding: archiving

  • A wedding is archived 60 days after its date (or 18 months after it was activated, if it has no date). Its team is told by email a week before. An archived wedding is read-only and can still be downloaded.
  • A couple can always open their archived wedding. A planner can while their workspace subscription is active.
  • If a planner’s workspace subscription ends, their archived weddings can’t be opened, except to export their data. Weddings that are still active keep working until they archive.
  • An owner can reopen an archived wedding for free within 30 days, for example after a date change. Later, it needs a new pass or activation.
  • A wedding’s website stays published for 12 months after the wedding date.

Refunds

Within 14 days of buying a Wedding Pass, if your wedding has fewer than 20 guests, we will refund it, no questions asked. Within 14 days of buying a wedding pack, we will refund each of its activations not yet used on a wedding. Write to [email protected]. Other payments are not refundable, except where the law where you live says otherwise.

If an AI credit pack is refunded or its payment is disputed, all of its credits are taken back, including ones already spent, so the balance can go below zero. If a Wedding Pass is refunded, the AI credits it granted for the current month are taken back the same way. While the balance is below zero, the assistant is paused.

Referring another planner

  • Each planner account has a referral link. Referrals go from one planner account to another: a couple’s account can’t refer, and a couple who signs up through a planner’s link isn’t counted as a referral.
  • A new planner account is linked to the planner who referred it once, when it is created, and that can’t change later. Referring yourself doesn’t count: an account opened by someone on the referrer’s team, by the same person under another address, or from the referrer’s own company email domain is not a referral.
  • Once the referred account’s real payments to noiva (activations, wedding packs or the Workspace subscription, but not AI credit packs, credits, a free trial or an activation we grant) reach the price of one wedding activation, each of you gets a wedding activation credit, once per referral.
  • A referrer earns at most 10 referral credits in any 12 months. Referrals past that are still recorded and the referred account still gets its credit, but the referrer’s isn’t granted.
  • Referral credits are wedding activations, not money: they can’t be exchanged for cash, transferred or refunded.
  • If the payments that qualified it are refunded or disputed, or we find the referral abuses these terms (for example, the same person on both accounts’ teams), we may cancel the referral and take back any of its credits that haven’t been spent.

Your content and your guests’ information

  • What you put into noiva stays yours. You allow us to store it, process it and show it to your team and your guests, only as needed to run the service for you.
  • You need the right to add the people on your guest list and to contact them, and you should add only what you need to host them. Take particular care with sensitive details such as allergies or accessibility needs.
  • You can export a wedding at any time: a full backup, the guest list or any report.

Acceptable use and fair use

Please don’t use noiva to:

  • break the law, or store or publish anything you don’t have the right to;
  • send invitations or messages to people who didn’t expect them, or harass anyone;
  • try to reach another wedding’s data, get around the service’s limits or security, or disrupt it;
  • copy, resell or scrape the service, or use it to build a competing one.

“Unlimited” guests and team members on paid plans are meant for real weddings. To keep noiva fast for everyone there are generous limits on unusually large use; if you reach one, the app tells you and we will work it out with you.

Wedding websites, webhooks and custom domains

  • A published wedding website can be seen by anyone with its address. Don’t put on it anything you wouldn’t want shared.
  • A wedding’s website, sign-in and guest pages show a small “Planned with noiva” line linking to this website. A paid wedding (Wedding Pass or Monthly) or a wedding on the Workspace plan can hide it.
  • Webhooks send details of changes in a wedding, which can include guests’ information, to the address you choose. You are responsible for that destination and what happens to the data there.
  • If you connect a custom domain where your plan includes one, you must own it and keep its DNS settings pointed at noiva.

Changes to the service

We keep improving noiva, which means features change. We work to keep it available and your data safe, but we can’t promise it will never be interrupted. If we ever stop offering a paid feature you rely on, we will tell you ahead of time and give you a way to take your data with you.

Suspension and closing your account

  • You can stop using noiva at any time. To close your account, write to [email protected]; export anything you want to keep first.
  • We may suspend or close an account that breaks these terms or puts the service or other people at risk. Where we reasonably can, we will tell you first and give you a chance to fix it and export your data.

Disclaimers and liability

noiva helps you plan, but you remain in charge of your wedding. We are not part of your agreements with venues, vendors or planners, and we are not responsible for how they perform. As far as the law allows, noiva is provided as it is, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have as a consumer under the law where you live.

Changes to these terms

When we change these terms we update the date at the top. If a change matters to you, we will tell account holders by email before it takes effect. Continuing to use noiva after that means you accept the new terms.

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