Why a one-time Wedding Pass instead of a subscription?
A wedding is a project with an end. You shouldn’t have to remember to cancel a subscription on your honeymoon. One payment covers your wedding from today until 60 days after it, which costs about the same as 9 months of Monthly.
What if we postpone or change the date?
The Wedding Pass follows your wedding date, not the day you bought it. Move the date and your pass moves with it. If you change the date after the wedding has been archived, you can reopen it for free within 30 days.
What happens after the wedding?
60 days after your wedding date, it becomes read-only and archived: you can always look back at it and download it. Your wedding website stays published for 12 months after the big day.
What does Free include?
One wedding with up to 50 guests and 2 team members. Tasks, vendors, budget, seating and the rest are never capped, so you can see exactly how noiva works before you pay. Your wedding website is included too, with a small “Planned with noiva” line at the bottom. A custom domain comes with the Wedding Pass or Monthly.
How much storage do we get?
Storage holds the files noiva makes for you, like the PDFs of your invitations and place cards. A Free wedding has 512 MB, and a wedding on the Wedding Pass or Monthly has 2 GB. Planners get 10 GB with their workspace, plus 3 GB for each active wedding. If you reach the limit, nothing is deleted: delete old exports to make room. An archived wedding’s files are kept for 1 year.
We expect more than 50 guests. Is Free still worth it?
Start free and import your first 50 to get a feel for it. Most guest lists run 80 to 300, so when you’re ready to bring in everyone, upgrade to the Wedding Pass in a click. Nothing you entered is lost.
What if we cancel Monthly?
Your wedding goes back to the Free plan. Nothing is deleted. You just can’t add guests past 50, and the “Planned with noiva” line shows again on your website.
What are AI credits?
noiva’s assistant answers questions from your wedding’s own data and makes changes for you, and each answer spends AI credits: about 1 for a quick answer, more for a deeper one. The Wedding Pass (while it’s valid) and Monthly include 500 AI credits a month, and the planners’ Workspace 1,500 a month from its first payment. Free has none. Plan credits reset every month and are used first; unused ones don’t carry over. On a paid plan you can buy more in packs of 500 for $5, 1,100 for $10, 3,000 for $25, or 6,500 for $50. Pack credits never expire. If a pack is refunded, all of its credits are taken back.
Can we get a refund?
Yes. Within 14 days of buying a Wedding Pass, if your wedding has fewer than 20 guests, we’ll refund it, no questions asked. For planners: within 14 days of buying a wedding pack, we refund each of its activations not yet used on a wedding.
Do we pay for each person we invite to plan?
Never. Your partner, parents, maid of honor and planner are free on every paid plan. The wedding is what you pay for, not the people.
Our planner uses noiva. Do we need to pay too?
No. Your planner activates your wedding in their workspace and invites you to it. If you started on your own and paid for a pass, your wedding moves into your planner’s workspace and keeps its pass. Nobody pays twice.
Do I get anything for recommending noiva to another planner?
Yes. Share your referral link from Account → Referrals. Once a planner who opens their workspace through it has paid at least one wedding activation’s price, you each get a free wedding activation. You can earn up to 10 in any 12 months this way.