We’re here to help
Questions about planning, signing in, billing or your data: write to us and we reply within 24 hours. Tell us which wedding it’s about and what you were trying to do, and add a screenshot if something looks wrong.
Find the right help
The sign-in link didn’t arrive
Links come from [email protected]: check your spam folder. Each link works once, for 15 minutes. If you asked for several in a row, wait 15 minutes and request a new one.
Still stuck? Write to usFor guests
Your personal RSVP link comes from the couple. If it stops working or you lost it, ask them for a new one: they can send it from noiva in a moment.
How RSVPs workBilling and refunds
Your plan, invoices and payment details live under Billing in the app, which opens Stripe’s secure billing page. If your wedding has fewer than 20 guests, we refund a Wedding Pass within 14 days of purchase. Within 14 days of buying a wedding pack, we refund each of its activations not yet used on a wedding. For either, just write to [email protected].
Plans and pricingYour data, privacy and legal
Download a full backup or any list as CSV from the app at any time. To close your account or ask what we hold, write to [email protected]; legal notices go to [email protected].
Read the privacy policyFor wedding planners
Questions about a workspace, activations or moving a couple’s wedding into your account? Write to us, or see how noiva works for planners.
noiva for planners
Your wedding, beautifully under control.
Setting up your wedding takes a minute, and you won’t need a card or a password. Add your guests and invite your partner today.